This past year has been the year of growth. You have opened your third and fourth locations and now you are struggling to have good communications with all offices. The 3-line telephone system is no longer cutting it. You are a multi-location small business.
Small business telephone systems are the next step. Here are signs that you need to upgrade to a multi location phone system.
Employees are Using Cell Phones to Call Each Other
The lines are ringing on your system and clients want answers. You see that employees are talking with a client, putting the handset down and calling another employee with their cell phone. With a multi location system, you can have your employee place the caller on hold, then place an intercom call. Thus saving the need to use the cell phone.
If need be, you can then conference in the two other parties. Maybe you’re thinking conferencing is too expensive. With just a couple clicks of the mouse and the ShoreTel small business telephone system is now your conference unit. Check out this blog from ShoreTel on the benefits of conferencing.
You want to look like one company, with one message
You have decided the inconsistency in the way the phones are answered could be corrected by installing an automated attendant. The challenge is you do not want to purchase 4 automated attendants.
With a multi location phone system, you have one main greeting and all your callers can be directed from one main place. This also allows you to control employee costs by possibly eliminating an answering position. You can centralize your answering position and have one person be that voice of your company.
Small business telephone systems can have multiple layers of an auto attendant. You can direct callers to anyone on your phone systems.
You have extra bandwidth between locations
You did what the network company asked. You connected your sites. You no longer have to deal with the management nightmare of 4 servers. Now you have centralized all your servers and network connections. The next step is centralizing your communications.
When you have central communications, you can look and feel as one company. The ShoreTel premise or even the hosted/sky solution allows for multi site businesses to look and feel like one.
So use that bandwidth and the connections between your offices. It will help improve customer experiences and employee productivity.
Still not sure a multi location phone system solution is right for you? We love the ShoreTel solution because it will grow with you. So start at your main site, learn how the system works, and then grow the system at your own pace. If you’re not ready to commit yet, check out our blogs to learn more about small business phone systems.
About Us
Gaynor Telesystems Inc. has been proudly serving the North State Communities of Chico, Yuba City, Marysville, Eureka, Arcata, Sacramento, Davis, Woodland, Redding, and Red Bluff for more than 40 years. We hope the information you found in this blog was useful. To learn more about how Gaynor Telesystems Inc. can help you install, maintain or service business communication solutions, please contact us at 877-Gaynor1.